Complaints, compliments and comments

South Kesteven District Council is committed to delivering an excellent quality of service and want to hear what you think of us.

We want to learn from what our customers have to say and that is why it is so important to us. We need to know if you are happy with the way we dealt with things or alternatively  if you feel we got it wrong and could have done something better to meet your expectations.

We do ask that customers submit feedback using appropriate language. Please note that customer contacts that contain abusive or threatening language will not be processed or responded to.

We hope this procedure for dealing with comments, compliments and complaints will make it easier for you to provide us with this valuable feedback.

Please click here to view the policy and procedures in full.


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