Booking Tickets

Book Online 24/7
Pay by card using our online booking system. Just find the show you want to book in our event listing and click the ‘Buy Tickets’ button and follow the payment instructions. Your tickets will then be sent as ETickets. Please be aware a £1 booking fee applies.

In Person
Tickets are available from Reception, Mondays, Wednesdays, Fridays and Saturdays 10am to 2pm and 45 minutes prior to events.

By Telephone
Call us on 01476 406158 Monday to Friday 9am-5pm, and Saturday 10am-2pm.

Collections
Paid-for tickets should be collected at least 15mins before the start of a show to avoid a last minute rush.

Ticket Prices and Concessions
Discounts are available on selected shows to unemployed, senior citizens, students, children under 16, those in receipt of income support, invalidity, benefit or disability allowance, and to a carer accompanying a disabled person. Please bring proof of status when making a booking.

Armed Forces Discount Card, SKDC

 Upon presenting your Armed forces card to the box office, we will tag your account so you can make bookings online, over the phone and in person. Signing up to the scheme via SKDC allows bookers to get £2 off up to 4 tickets in one transaction. This applies to the Guildhall Professional Promoted events, look out for the card logo on applicable events. (offer excludes pantomime)

Blue Light Card

Blue Light Card holders can receive £2 off up to 4 tickets in one transaction. This applies to the Guildhall Professional Promoted events, look out for the card logo on applicable events on our website. These can only be booked in person at the box office, when presenting the card. (offer excludes pantomime)

Refunds
Regretfully we are unable to refund money or exchange tickets. If an event is sold out we will try to sell unwanted tickets.

Children under 12 years
Children under 12 must be accompanied by an adult and will only be admitted to events deemed to be age appropriate. All children require a ticket.

Babes in Arms/Lap Tickets: We offer lap tickets to accommodate families already booking children onto events. This is only on selected events. Lap tickets are for children under 2 years old, and only available when booking alongside a paying child. These must be booked via the box office and aren't available online.

For further information please email box1@southkesteven.gov.uk