Booking Information

Booking Information

Booking Tickets – In Person
The Box Office is open from Mon to Fri 9.30am to 5pm, Sat 9.30am to 2.00pm and 45 minutes prior to events.

By Telephone
Call us anytime on 01476 406158. Outside Box Office hours you can leave a message or ticket request on our answer phone and a member of the team will get back to you. (Advance tickets can also be purchased from Stamford Arts Centre on 01780 763203)

By Debit/Credit Card
Payment can be made in person or by telephone on 01476 406158.

By Post
Cheques should be made payable to South Kesteven District Council and posted to the Guildhall Arts Centre, St Peter’s Hill, Grantham, Lincolnshire, NG31 6PZ. Tickets can be held for collection on the night or posted direct – please enclose a self addressed envelope.

Book Online
Pay by card using our online booking system. Just find the show you want to book in our event listing and click the ‘Buy Tickets’ button and follow the payment instructions. Your tickets can be posted out or held for collection. Please be aware a £1 booking fee applies.

Group Reservations
All tickets must be purchased at the time of booking unless it is a large/corporate booking. Large group bookings should speak directly with the Box Office who can assist with your booking.

Collections
Paid-for tickets should be collected at least 15mins before the start of a show to avoid a last minute rush.

Ticket Prices and Concessions
Discounts are available to Artscene Members, unemployed, senior citizens, students, children under 16, those in receipt of income support, invalidity, benefit or disability allowance, and to a carer accompanying a disabled person. Please bring proof of status when making a booking.

Refunds
Regretfully we are unable to refund money or exchange tickets. If an event is sold out we will try to sell unwanted tickets.

Children under 12 years
Children under 12 must be accompanied by an adult and will only be admitted to events deemed to be age appropriate. All children require a ticket. ‘Babes in arms’ tickets are available for selected shows only, please ask at box office for details.

Meres Live

Please note that Meres Live events are held at the Meres Leisure Centre, Trent Road, Grantham, NG31 7XQ.

To enable us to continue putting on larger, high quality events on at the Meres Leisure Centre, a £1 booking fee is added per ticket when booking by phone, in person or online.

This small charge helps us to keep tickets being sold via our box office whenever possible, rather than having to refer customers to external booking agencies, where the fees are much higher.

Tickets for these events are to be booked through the Guildhall Arts Centre’s Box Office.

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